FAQ
Questions people actually ask
Do I pay anything on this website?
No. There is no checkout and no payment gateway here. You send an enquiry, we confirm the quote on WhatsApp or by phone, and payment is arranged directly — on delivery or by bank transfer, whichever you prefer.
How long does delivery take?
Stocked pieces usually go out within 3–5 days. Full packages and made-to-order upholstery take about 7 days. If something will take longer, we tell you before you confirm, not after.
Can I change what is in a package?
Yes — that is the normal case rather than the exception. Swap a straight sofa for a corner unit, remove the dining set, add a second bed. Send us the changes and we requote immediately.
Do you deliver outside Dubai?
Dubai is included in the price. We deliver to Sharjah, Ajman and Abu Dhabi for a fixed surcharge that we quote up front.
Is assembly included?
Yes, on every package and on every item that needs it. The team assembles in the room, checks it over with you, and takes all the packaging away.
What warranty do I get?
One year structural cover on every frame we build, covering the frame, the joinery and the mechanisms. Fabric and foam wear are not covered, and we will tell you honestly which is which.
Can you make something to my own measurements?
Yes. Custom sizes, shapes and fabrics are a large part of what we do — send dimensions and a reference photo and we will quote it. See the Custom page.
Are the prices on this site final?
They are current and indicative. Fabric upgrades, custom sizes and delivery outside Dubai change the number, so the quote you get on WhatsApp is the one that counts.
Still unsure about something?
Ask us directly — we answer every message ourselves, and we will tell you if something is not a good fit for your place.
Message Furnexa